Employee engagement does not mean employee happiness. Someone might be happy at work, but that doesn't necessarily mean they are working hard and productively on behalf of the organisation. While team building events and cupcake days are fun, and may be beneficial for other reasons, making employees happy is totally different from getting them engaged.

Employee engagement is the emotional commitment the employee has to the organisation and its goals.

This emotional commitment means engaged employees actually care about their work and their company. They don't just work for wages, or for the next promotion, they work on behalf of the company’s goals and within the company values and standards of behaviour.

When employees are invested in the success of the business, they are engage and they use discretionary effort. This means the engaged employee puts in extra hours when needed, without being asked, they pick up rubbish on the store floor even if the boss isn't watching and they do whatever is necessary for the business when the pressure is on.

You may be interested to know that, according to Kenexa research, highly engaged companies have five times higher shareholder returns over five years.

At Boxchange we know a thing or two about what true engagement looks and feels like – and how to achieve and sustain it. If your latest employee engagement survey shows room for improvement – or you’re not getting that extra discretionary effort from everyone in the business – we can help. Our advice is free and our solutions are totally bespoke to your business.